Lifts & payments

Payments are processed securely during checkout through Stripe. A lift is only confirmed after the payment has been successfully completed.

No. Payment details are processed securely through Stripe and are not stored on MyStajl. We store information related to the Lift itself, but not your payment information.

If something does not look right with a payment, contact support and include as much detail as you can, such as the date, amount, and anything unusual you noticed. This helps us understand the issue faster and guide you to the right next step.

MyStajl provides a simple and transparent platform for connection and support. Payments are securely processed by Stripe. Any agreements or refund discussions remain the responsibility of the individuals involved, keeping the system clear and trust-based.

Stripe applies standard processing fees to transactions. MyStajl also applies a 5% service fee to help maintain and improve the platform. Any applicable fees are shown clearly before you confirm a Lift.

A payment can fail for several reasons, such as insufficient funds, card issues, authentication problems, or a temporary provider error. In many cases, trying again or using a different payment method can resolve it.

A lift is confirmed after the payment has been completed successfully. Until then, the lift is not counted as finished support.

Yes. MyStajl takes a 5% fee from each lift to help support and grow the platform.

The fee helps cover the running, improvement, and long-term development of MyStajl so the platform can keep supporting people and their goals.

Refunds are not handled directly by MyStajl. Any refund requests are handled by the individuals involved and processed through Stripe.

Start by checking whether the payment was completed, duplicated, or still pending. Then contact support and include as much detail as possible, such as the amount, timing, and any payment confirmation you received.

No. MyStajl does not handle payments directly. It simply provides a way for users to support each other through Stripe, which means payment outcomes are not managed by MyStajl itself.